SHIPPING POLICY

Thank you for shopping with Musnova.

We are committed to providing a reliable, secure, and convenient shipping experience for every customer. Please review our shipping policy below for details regarding order processing, delivery times, tracking, and related services.

1. Order Confirmation

Once your order is received, we will send you an order confirmation email.

We begin preparing your order immediately after it is verified. Due to our fast processing system, it may be difficult to modify or cancel your order after confirmation. However, we will do our best to support your request.

If you need to make changes to your order or cancel your order after it has been confirmed, please contact us within 12 hours.

APO/FPO/DPO Shipping:
We apologize that military addresses (APO, FPO, DPO) cannot be delivered.

2. Order Processing

We understand the importance of fast delivery. Order processing generally takes:

1–3 business days

after the order is received and payment has been verified.

Orders placed after 12:00 PM Eastern Standard Time may be processed on the following business day, provided all items are in stock.

3. Shipping Time

Musnova proudly offers international shipping services. However, some locations may not be available for delivery. If we are unable to ship to your location, we will contact you directly.

Estimated shipping times:

Asia: 4–7 Business Days
Europe & Canada: 5–15 Business Days
USA, Central & South America: 2–12 Business Days
Australia & New Zealand: 7–11 Business Days
Other Regions: 12–20 Business Days

Please note:

• Shipping times do not include order processing time.

• Maximum delivery time: 60 business days.

• Delivery times may be affected by customs clearance, weather conditions, holidays, carrier delays, or other circumstances beyond our control.

Buyer Protection – Shop With Confidence

If your order has not arrived within 60 business days after shipment, we will consider the package potentially lost in transit.

In this situation, Musnova will provide assistance by offering:

• A replacement shipment, or

• A refund solution after reviewing the order status

Please note that exact delivery times cannot be guaranteed, as final delivery is handled by shipping carriers.

4. Delivery Information

1) Order Address Confirmation

You will receive an order confirmation email immediately after payment.

Please carefully verify your shipping address.

Musnova is not responsible for delivery issues, delays, or losses caused by incorrect or incomplete addresses provided by customers. Any related costs shall be the customer's responsibility.

2) Tracking Information Update

A shipping confirmation email containing your tracking number will be sent once your order has been dispatched.

Tracking information usually updates within:

2–5 business days

after shipment.

If no tracking information appears after 5 business days, please contact us for assistance.

3) Damaged Items Solution

If your goods are damaged or unusable during transit, you may request:

• Free reshipment, or

• Full refund assistance

Please contact us within 48 hours after receiving your package and provide relevant photos or videos.

Late claims may not be accepted.

4) Delivered But Missing Parcel

Once the logistics system confirms successful delivery, parcel loss, theft, or missing packages caused by third-party handling or local pickup are beyond our responsibility.

Please contact the local courier directly for further assistance or compensation.

5) After-Sales Time Limit

If you have not received your parcel, please submit your inquiry within:

2 months after shipment

Our customer service team will respond and assist you within 48 hours.

Requests submitted after this period may not be eligible for review.

6) Pre-Shipment Quality Guarantee

All products undergo strict quality inspection and careful packaging before shipment to ensure they arrive in excellent condition.

5. Customs, Taxes & Duties

Normally, customers will not be charged additional fees through standard shipping methods.

Most regions, including:

• Europe

• United States

• Australia

• Taiwan

• Hong Kong

• South Korea

• Japan

• Singapore

typically do not require additional import duties.

However, due to different customs regulations and inspection policies, customers may occasionally be required to pay import duties or tariffs.

Certain regions, including:

• Malaysia

• Thailand

• India

may occasionally charge import taxes.

If you are charged any customs fees, please keep the official receipt and contact our customer service team. After verification, Musnova will cover 50% of eligible customs fees.

Contact Us

If you have any questions regarding shipping, please contact us:

Website:
https://www.musnova.com

Email:
info@musnova.com

Business Address:
5300 Glenside Dr, Henrico, Virginia 23228, United States

Thank you for choosing Musnova. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.